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Streaming options using the Sony blu-ray.
Billabong is the only option. |
We have a Sony blu-ray player that connects to the internet to
stream Netflix, Amazon, Hulu, etc. When we lived in
Hawaii
and
Rhode Island
we had no problem streaming said services through it. It stopped working as
soon as we plugged it in and got it set up in
Japan. Those apps wouldn't even
show up on the screen as options to connect to. We then went out and bought a ROKU
3 at the NEX. Only a handful of channels (YouTube and some self-help) would
show up and could be added. That’s great, but the reason we spent the nearly
$100 was to use Netflix, Hulu, Amazon, etc since we couldn't with our Sony
blu-ray player.
Netflix, Hulu, Amazon, and Pandora all work on our computers,
tablets, and phones. Though we are physically in Japan, the streaming services
recognize us as having an American IP address since we are connecting to the
internet on base. Whether living on the main base of Yokosuka or satellite base of Ikego, they’ll
work. Sony and ROKU, however, do not. They see us as being in Japan, so their servers block us
from using the services we pay for. It's aggravating because they're blocking the U.S. Military service members and their families. Our cable and ISP,
Americable, can't do anything about it since the services work on the
computer...that proves the problem isn't with Netflix, etc.
It’s aggravating that these devices are sold at the NEX, but don’t
work as advertised without workarounds. Sony even has a dedicated section at
the back of the electronics department to sell their products. There are no
signs to tell you about the limitations. None of the workers on the sales floor
seemed to know either. You won’t realize they don’t fully work out of the box until
you take them home.
We called the Sony and ROKU help lines several times to see if
they could do anything. They both ran us through hours of troubleshooting and
factory resets. They both claimed the units should work on any American IP
address, but had no explanation why ours was an exception. The Sony rep
ultimately suggested we send the blu-ray player in to be repaired. It sounded
like they were following scripts, so they had no way to address a problem that
was outside the normal. We eventually talked to the local Sony rep at the NEX. Sony
servers block us. Period. According to the rep there is an agreement to get it
working in April.
We eventually found some workaround ideas online for the ROKU but none solved
the complete problem. It took a while since there was so much misinformation. This
is a technical issue that a lot of people don’t understand, but that doesn’t
stop them from providing advice. Apparently, the surefire method is to pay
for a VPN account and set it up on your router. This will route all of your
internet traffic through a server in the U.S., hiding your actual, problematic
IP. The problem is that a VPN account can cost up to $15/ month. We shouldn’t
have to pay for this since the streaming services already work here.
As for the ROKU...the key is doing the initial account set up in
the U.S.
This was confusing since a lot of people said theirs worked fine. After asking
friends/neighbors and posting on numerous message boards, I figured it out.
Some suggestions were to have a VPN, plug the ROKU directly into
the router, or to return it since it won't work. One person that
responded said they had a ROKU 2 before moving here, bought a ROKU 3 at the NEX
and haven't had any problems. That's when the light bulb went on in my head. Bottom
line - If you set up your ROKU in the U.S. it'll work here. It will also work if you add a new ROKU box to your existing
account (that was set up in the U.S). If you buy one and try to set up a new account on a US military base over seas it won't work.
The solution was to have friends in Boston do the initial account setup on their
computer for me. I chose the username, password, etc and they put in all the
information for me via the ROKU website. They then added my ROKU box to the
account and it activated on my TV screen here. As they added Netflix, Hulu,
Amazon and PBS, the channels instantaneously appeared on my TV. Now we can add
and remove any channels we want from the TV and the ROKU is
none-the-wiser.
As for Sony...we'll see and I'll keep you posted.